Refund policy
Last updated: November 13, 2025
Website: canduno.com
Email: hello@canduno.com
Overview
At Canduno, we take pride in crafting scented candles that bring warmth, comfort, and elegance to every occasion. Your satisfaction is very important to us, and we’re committed to ensuring you have a pleasant shopping experience.
Please read our Return & Refund Policy carefully to understand the conditions under which returns or refunds are accepted.
Returns
We only accept returns if the product is broken, damaged, or has not arrived.
If you receive a damaged item, please contact us at hello@canduno.com within 7 days of delivery with clear photos or videos of the issue.
Once your return request is approved, we’ll guide you through the process of returning the product or issuing a replacement, depending on the situation.
Please note:
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Returns for reasons such as change of mind, wrong fragrance selection, or dislike of scent are not accepted.
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The product must be unused and in its original packaging if it is being returned.
Refunds
After receiving your return and inspecting the condition of the item, we will notify you via email whether your refund has been approved.
Approved refunds will be processed to your original method of payment within 5–10 business days.
If the product did not arrive at all, we will verify the issue and issue a full refund.
Late or Missing Refunds
If you haven’t received your refund yet:
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Check your bank account again.
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Contact your credit card company — it may take some time before your refund is officially posted.
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Next, contact your bank. Processing time can vary.
If you’ve done all of this and still haven’t received your refund, please contact us at hello@canduno.com.
Contact Us
For any questions about this Return & Refund Policy, please reach out to us at:
📧 hello@canduno.com
🌐 canduno.com